IT Professional Services

Our personalized, dedicated account teams become trusted partners that provide consistent, dedicated support and day-to-day management. This approach is ideal for organizations that want a full service solution.

Layer 3 utilizes the most advanced tools, utilities, and industry knowledge to proactively monitor, fine-tune, automate, and protect your vital systems around the clock.

Information technology systems are constantly changing and forever evolving. The explosive adoption rate of new technologies requires that businesses have a much more elastic infrastructure to support rapid technology integration. The Layer 3 team will work with your organization to develop integrated, custom-tailored solutions and proactive management to help solve your business challenges. We provide our clients with efficient, cost-effective solutions.

Key areas of expertise fall into providing solutions and services that allow you to communicate, manage, store and secure your data whether it be on premise or in the Cloud. Our services scale across all of our solution areas, and we can provide support throughout the entire IT lifecycle.

On Demand IT Service

Layer 3 offers a full range of IT products and services that spans throughout the entire IT Life Cycle and not just one specific area. This ensures that all aspects of our customer’s IT needs are wholly addressed. Layer 3’s on demand service offerings are designed to be flexible so that we can customize a plan to suit your particular IT needs without breaking the bank. All of our services are available on an on-demand basis.

On-demand Services can be provided at an hourly rate or on a time block basis allowing you to maintain or gradually improve your system according to your immediate needs and budget constraints. No matter where you fit in the IT Life Cycle, Layer 3 can provide services in real time to maximize your results.

Managed Services

The “Managed Services” approach is the most proactive way to manage your IT infrastructure today. The traditional way of managing IT support was to simply react to problems as they arose. This is referred to as the “Break Fix” approach to managing IT. Companies will wait until a device on the network goes down or breaks before funds are targeted. This approach creates larger costs associated with replacing, repairing, or even recovering systems on the network because of little or no preventative maintenance. This approach also creates a great deal of sudden and unexpected costs that slow business to a halt while systems and employees experience down time. In many cases a minimal, yet consistent, proactive approach can identify issues or warning signs in enough time to mitigate down time.

With a little planning and commitment, these unnecessary expenditures can be almost entirely eliminated. Our managed services plans are designed to support your business goals by reducing unexpected costs and increasing overall efficiency with a predictable technology budget and service expectation.

A Layer 3 managed services plan is a scalable, full-service, flat rate IT plan that proactively manages your business’ evolving needs. With a Layer 3 managed services plan all of your IT needs are covered. We handle everything – installations, upgrades, troubleshooting, maintenance, monitoring, renewals, and more. It is complete peace of mind for a fixed cost.

From basic help desk support when there is a minor problem to all-inclusive network management, we will help you customize a plan that is designed for the specific needs of your growing business. Choose from a flexible list of services and we will bundle your plan into one predictable monthly cost.

With a Layer 3 “Total Protect” Plan, you can cross “IT” off your worry list and know that Layer 3 treats your business as a priority and at a price that is predictable. Our know-how has you covered so that you can get back to business.

IT Professional Support Services

  • Server Support
  • Network Design and Architecture
  • Data Storage, Data Backup and Disaster Recovery
  • Helpdesk Support
  • Cloud Services
  • Firewall and Security Management
  • Virtualization
  • Microsoft Exchange and Outlook Web Access
  • Office and Windows
  • SharePoint Services
  • Server/ Platform Migrations
  • Office/LAN Moves
  • Account and System Administration
  • Domain Management
  • Secure Remote Connectivity / VPN
  • Voice, Video and Data Cabling
  • Security updates, Access Management, and Patching
  • Wireless Networking
  • Video Conferencing
  • VoIP

Meet With Us

We invite the opportunity to meet with you and explain in more detail all of our managed services offerings. We will go over every detail and make sure you understand all aspects of managed services. We will gladly answer every question. We look forward to showing you what we can do for you!

Sophos Labs Threat Dashboard

Hardware Lifecycle Management From Layer 3 Technologies

We have the unique ability to provide a complete end to end experience for managing your IT equipment and services.

“Layer 3 has been providing our IT support since early 2015. The Layer 3 team provides excellent technical and engineering skills. We were able to reduce our costs while at the same time getting superb service and support for our complex IT needs including our plant controls systems, network infrastructure, and VOIP phone services. If you are looking to outsource your IT or replace your current provider, I would highly recommend Layer 3.”

John M. Duchesneau, General Manager, Rochester District Heating Cooperative
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Schedule your consultation today 585.254.1966